33bdt Privacy Policy
Your personal information is very important to us. This policy explains how 33bdt collects, uses, and keeps your information secure.
Introduction and Scope
This Privacy Policy ("Policy") applies to the 33bdt platform and all its services. By using or registering on the website, you are considered to have given your consent to the terms of this Policy.
33bdt is an online entertainment platform operated for Bengali-speaking players in Bangladesh. We are always committed to protecting your privacy. Personal information collected from you when registering on our platform or using our services is used only for relevant purposes.
The following topics are described in detail in this Policy:
- What types of information we collect and why
- How collected information is used and stored
- When and under what circumstances your information may be shared with third parties
- What technical measures we take to protect your information
- Your rights and how to contact us
Information We Collect
33bdt may collect the following categories of information. The purpose of collection is clearly defined in each case.
Identity Information
When you create an account on 33bdt, we collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Username and password (stored in encrypted form)
- National ID card or passport number (where applicable)
Financial Information
For transaction processing, we collect:
- bKash, Nagad, Rocket, or Upay account number
- Deposit and withdrawal history
- Transaction date and amount
- Payment method type
Note: Complete financial account details are not stored on our servers — only transaction reference numbers are kept.
Usage Information
To improve your platform experience, we automatically collect:
- IP address and device type
- Browser and operating system information
- Platform activity logs
- Game playing history and preferences
- Session duration and login times
Communication Information
To improve customer service quality, we store:
- Live chat conversations
- Email communication content
- Details of complaints and requests
- Issue resolution records
Purpose of Data Use
33bdt uses your collected information only for the following legitimate purposes:
3.1 Account Management and Verification
Your information is used to confirm your identity, keep your account secure, and prevent unauthorized access. Information is also used to ensure age verification (21+ years).
3.2 Transaction Processing
Relevant financial information is used to correctly process your deposit and withdrawal requests via bKash, Nagad, Rocket, or Upay.
3.3 Customer Support
Your information is used to provide fast and effective resolution of your issues and to operate the 24/7 Bengali live chat service.
3.4 Responsible Gaming
Usage information is analyzed to monitor your gaming patterns, identify potential issues, and provide the opportunity for responsible play.
3.5 Platform Development
Usage information is analyzed to identify technical issues on the platform, improve service quality, and develop new features.
3.6 Legal Compliance
Your information may be used to comply with applicable laws and regulations and during investigations required to prevent fraud or money laundering.
What we do not do
- Sell or rent your information
- Share with irrelevant third parties
- Provide personal profiles to advertisers
- Send marketing messages without permission
- Collect unnecessary information
- Collect information from minors (under 18)
Data Sharing with Third Parties
33bdt never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete transactions. These organizations follow their own privacy policies.
Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming may receive the minimum information necessary to operate games.
Legal Authorities
Necessary information may be provided to competent authorities in cases involving court orders, legal obligations, or fraud investigations.
Technology Service Providers
Contracted service providers for cybersecurity, server management, and technical support may receive limited information. They operate under strict confidentiality agreements.
Data Security Measures
33bdt has implemented advanced technical and administrative measures to protect your personal information:
All data transfers between your browser and our servers are protected by SSL/TLS encryption.
Your password is not stored directly — it is kept in encrypted form using advanced hashing algorithms.
Our data is stored in high-security data centers where regular security audits are conducted.
Only authorized staff can access necessary information within a limited scope, and all access is logged.
We collect only necessary information, and unnecessary information is deleted after a defined period.
Penetration testing is conducted on a regular basis to find and fix potential security vulnerabilities.
Cookies and Tracking Technologies
The 33bdt website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that improve your browsing experience.
Types of cookies we use:
- Essential Cookies: To keep login sessions active and ensure the core functionality of the platform.
- Functional Cookies: To remember your language preferences and personal settings.
- Analytics Cookies: To monitor and improve platform performance.
- Security Cookies: To prevent fraud and unauthorized access.
You can control or disable cookies by changing your browser settings. However, disabling certain essential cookies may cause some platform features to not work correctly.
Cookie Management
You can manage cookies in the following ways:
- Go to your browser's Privacy settings to restrict cookies
- Enable the setting to automatically delete cookies at the end of a browsing session
- Use Incognito or Private browsing mode
- Block cookies from specific websites
Without essential cookies, it is not possible to maintain a secure login session on the platform.
Your Rights and Choices
While using the 33bdt platform, you have the following rights over your own information:
Right to Know
You may request to know what information we are storing about you. We will provide a written description of it as soon as possible.
Right to Correction
If any information stored in your account is incorrect or incomplete, you may request that it be corrected.
Right to Deletion
In certain circumstances, you may request that your personal information be deleted. However, information required to fulfill legal obligations may not be able to be deleted before the designated time.
Right to Object to Processing
You can object to the processing of your information in certain cases, especially when it is used for marketing purposes.
Right to Data Portability
You can receive a copy of your information in a portable format, which can be used on another platform if needed.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be temporarily restricted.
To exercise any of the above rights, email us at [email protected] or contact us through our 24/7 live chat. We will respond as quickly as possible after receiving your request.
Data Retention Period
33bdt retains your information only for as long as necessary. The retention period is determined according to the following guidelines:
8.1 Active Accounts
Information required to provide the service will be retained for the entire duration that your account remains active.
8.2 After Account Closure
After an account is closed or deactivated, information may be kept for the following periods:
- Transaction records: for as long as required to meet legal and financial regulatory obligations
- Identity verification documents: for the legally prescribed period after account closure
- Customer service communication records: for a limited period for dispute resolution purposes
- General usage logs: automatically deleted after a specified period in accordance with the data minimisation policy
8.3 Data Deletion Process
Once the retention period expires, your information is securely and permanently deleted or anonymised in a way that it can no longer be associated with you in any way.
Protection of Minors
33bdt is a platform operated entirely for individuals aged 21 and above. We are highly aware of and committed to the protection of minors.
- Age verification is mandatory at the time of registration
- We do not knowingly collect information from any person under the age of 21
- If we become aware that a minor has created an account, it will be closed immediately and all associated information will be deleted
- If a parent or guardian believes their child has registered on our platform, please contact us immediately
For ages 21+
This platform is for individuals aged 21 and above only. Please play responsibly.
Changes to This Policy
33bdt reserves the right to update this privacy policy from time to time. The following process will be followed when the policy changes:
10.1 Notice of Changes
If significant changes are made to the policy, you will be notified in the following ways:
- Displaying a notification when you log in to the platform
- Sending details of the update to your registered email address
- Changing the "Last Updated" date at the top of this page
10.2 Consent
Continued use of the platform after a policy update will be considered as your acceptance of the revised policy. If you do not agree to the revised policy, you will be given the option to close your account.
10.3 Previous Versions
Upon request through our contact channels, we will provide a copy of a previous version of this policy.
Contact Us
Privacy-Related Contact
If you have any questions about this privacy policy, wish to make a request regarding your information, or want to submit a complaint, please contact us in the following ways:
We will try to respond as quickly as possible after receiving your request. To learn more about responsible gaming, visit our Responsible Gaming page.